AddressA career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth.
We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to achieving and maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance.
BenefitsWe provide comprehensive support to our employees. Visit our Careers page for more information.
About the positionWaterworld Aquatic Centre is seeking an exceptional Customer ServiceTeam Leader. We need someone driven, team-oriented and with proven experience to lead our Customer Service team. Your role will involve managing the day-to-day operations, including sales, service, and overseeing our bustling café.
You’ll also play a vital role in assisting with Duty Management responsibilities of the Centre. This includes pool lifeguarding, monitoring water quality, and pool plant room activities. If you don’t already hold these certifications, don’t worry! We’re committed to supporting you in obtaining lifeguard, pool plant and water testing qualifications, ensuring you have all the tools you need to succeed in this multifaceted role.
This position operates on a seven-day roster including weekend, early morning and evening work.
Key responsibilities are:
- Oversee daily office administration tasks, including management of the Point of Sale system and processing of invoices.
- Fulfill Duty Manager duties as necessary, ensuring smooth operations of the centre.
- Foster growth of team members through development initiatives, overseeing KPIs, conducting performance reviews and implementing structured training programs
- Cultivate strong relationships with Customer Service professionals, internally and externally, enhancing collaboration and service excellence.
- Maintain adherence to relevant standards in cafe operations.
- Contribute to the formulation and execution of business plans including assistance with budgetary allocations.
- Assist with crafting engaging content for social media platforms.
Position Description
About youThe successful applicant will have the following:
- Pool Operations certificate or the willingness to obtain.
- Provide First Aid certificate
- Pool Lifeguard Award or the willingness to obtain.
- BA certification and working with Chlorine Gas certification or willingness to obtain.
- Must have a current DHS Working with Children check or the willingness to obtain.
- Be willing to undergo a pre-employment medical and police check.
- Track record of leadership, not only just managing a team but inspiring them.
- Have experience in Customer Service, working with Point of Sale/database systems.
- Skills to manage a diverse array of Customer Service functions, ensuring seamless experiences for all.
- You will be experienced in setting and monitoring KPIs to ensure your team are efficient, achieve set targets and meet the community’s expectations.
We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.
Applications close 27 May 2024. For more information or a confidential discussion, please contact, Facility Manager, Waterworld Aquatic Centre Jeff Sharp on 08 8397 7***.
Discover your potential at the City of Tea Tree Gully.
You should read SEEK’s privacy policy and terms & conditions, if you have concerns with these policies, contact Council via 08 8397 7444 to discuss the submission of your application.
