AddressLocation:
Perth or Brisbane
About Hexagon Mining:
Hexagon Mining (trading as Leica Geosystems Pty Ltd) is part of the Hexagon Group, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications. Hexagon is a global company with over 24,000 employees.
Scope of the Role:
As the Team Lead - Account Manager, you will play a pivotal role in supporting Hexagon Mining’s APAC region by promoting recurring revenue and profit through maintaining relationships with existing customers. Your responsibilities include navigating contract changes, overseeing Account Management activities, maintaining communication with sales, marketing, support, product, and executive team members, and acting as the main point of escalation for the group while advocating for the client's needs. You will also support team members with coaching, training, and identifying revenue opportunities, as well as foster relationships directly with clients to ensure they succeed and receive the intended value in our solutions.
Key Responsibilities:
You will ensure the team proactively addresses customer needs, promptly secures contract renewals, and actively seeks out opportunities to expand the products' footprint within their accounts. Collaboration with sales and marketing team members in the territory/region to execute the territory business plan is essential. Additionally, you'll be responsible for setting expectations within the team, providing training, coaching, and mentorship to achieve team targets, while also providing technical and commercial advice to account managers. Representing Hexagon at industry events and tradeshows, as well as liaising with the finance department to ensure management of receivables, are also key responsibilities.
Skills and Experience:
Ideal candidates will have leadership experience in leading a team of sales staff dealing with technical products and solutions, an understanding of enterprise Account Management, and basic mining processes. Being detail-oriented, highly organized, and possessing excellent communication and problem-solving skills are essential. Previous experience with Salesforce CRM is advantageous.
Key Behaviours:
We seek individuals who are team players with demonstrated negotiation, process driven, problem-solving, and presentation skills. The ability to prioritize and work with deadlines, along with a willingness to learn quickly and share knowledge, is crucial. Protecting the company brand and reputation by exhibiting good behaviour and reporting any noncompliance to safety, procedural, or other customer-dictated regulations is also expected. Establishing and maintaining effective working relationships with peers across the organization and maintaining a continuous improvement mindset are key behaviours we value.
Education Background:
A Bachelor's degree in Engineering, Marketing, Sales, or equivalent combination of education and related experience is required. Five or more years of technical sales/Account Management experience in enterprise Account Management is preferred.
Travel:
At Hexagon, we understand the value of being in front of the customer, and as such travel is an important part of this role.
What's on offer:
Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:
- The opportunity to work with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industry
- Modern, well-appointed office space with a casual and friendly atmosphere that fosters collaboration and creativity
- Social events, team building activities, morning teas, quiz nights, and more, fostering a sense of camaraderie and community.
We encourage candidates from diverse backgrounds to apply and contribute to our mission of shaping smart change in the mining industry. Join us in driving innovation and creating safer, more productive mines for the future. Apply now to be part of the Hexagon Mining team!
