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SalarySMAART Recruitment is thrilled to collaborate with a national leader in employment, skills, and support services, presenting an exclusive opportunity for an experienced Team Leader. Joining a dynamic and diverse business, you'll play a key role in managing and enhancing the performance of a Canberra-based Contact Centre, contributing significantly to its success and growth.
About the Role:
As a Team Leader, you will report directly to an Operations Manager interstate. You will be the senior lead of the Canberra business. This hands-on role where you will manage the performance of 15 customer service employees, developing a high-performing team, conduct auditing and and fostering a positive workplace culture.
Responsibilities:
- Lead and support a team of 15 Customer Service employees through training, development, and ongoing support.
- Manage performance and results, ensuring daily operations align with business objectives.
- Drive continuous improvement initiatives for business growth and diversity.
- Collaborate with internal stakeholders on training and development, workload planning, and recruitment.
- Uphold standards of compliance with health, safety policies, and overall business standards.
- Competitive remuneration package: $75,000-$85,000 + super.
- Flexible working hours between 7 am and 6 pm to suit your work-life balance.
- Support from an experienced Operations Manager for personal career growth.
- Career development opportunities within the established organisation.
- Variety in your role, lead a diverse team.
- Proven experience in providing strong leadership within a Contact Centre, with transferable skills considered.
- Genuine passion for growing teams and leaders within the business.
- Qualification in Business Management desired, though not essential.
- Current National Police Check and Working with Children Check.
