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SalaryThe primary purpose of the Team Leader - Motor Vehicle Valuation is to provide leadership and operational support to the Motor Vehicle Valuation team. This team's primary purpose is to support Motor Claims Customers who have a vehicle that has been determined to be a total loss / write off. They do this by completing the total loss valuation and administration process (including WOVR), after a Motor Assessment decision.
The role is accountable for proactive claims management (including processing and handling insurance enquiries where applicable) in accordance with legislative, regulatory, and procedural guidelines, whilst maintaining a commercial focus that will ensure the achievement of assessing costs, timeliness, and quality objectives.
What you'll do
- Leading, coaching and managing a flexible team to deliver performance outcomes
- Application of business methodologies to determine Vehicle Valuations
- Processing claims in accordance with legislative, regulatory, and procedural guidelines.
- Management of team claim activities ensuring claims and complaints are progressed within timeframes and in accordance with customer service standards
- Maintain clear and concise communication with customers, demonstrating empathy and understanding
- Collaborating with Technical Coaches to seek performance feedback on team members
- Working with the Assessing & Repair team to ensure compliance with assessing policies and procedures
- Previous experience in successfully leading teams in a comparable role
- Strong knowledge of motor claims and assessing industry
- Customer Management and Complaint Management experience
- Demonstrated leadership and coaching skills
- Motor Vehicle Enthusiast
- Business related certificate, degree, or diploma
- Motor Trade Qualifications - Panel beating, Spray painting, Mechanic
