Team Leader - National Customer Contact Centre

Our National Customer Contact Centre (NCCC) within the Facilities and Asset Services business has a an opening for the Team Leader Position. Reporting to the Senior Contact Centre Manager, you will be responsible for delivering a quality service experience that makes it easy for our customers and is in line with our company's values and expectations. You will also be responsible for developing and maintaining the skills and knowledge of the team, acting as a role model, focusing, and supporting the team's growth and development. Management of the team and individual performance ensuring optimum productivity and quality is achieved.

ABOUT YOU

• Excellent verbal and written communication skills with a strong attention to detail
• Display and maintain proactive and positive approach
• Driving staff engagement and culture in changing environment
• Strong customer service ethic and focus
• Experience in customer service environment preferably within facilities Management
• Strong understanding and experience of contact centre operations, including digital channels
• Demonstrated experience in people management - Leading, coaching, mentoring, performance management etc

• Permanent role located in North Ryde
• Work from home opportunities
• The ability to build your professional career in a multi-disciplined business environment
• A supportive and dynamic team environment
• An opportunity to work for a major ASX listed company

To apply, please click on "Apply" below and submit your resume. We do not accept applications via email but for more information, please email Leith Stewart-Gregg, Recruitment and Sourcing Team Leader on .

Please note: As a pre-requisite for this role, candidates will be required to undertake a pre-employment medical as well as a National Police Clearance

Downer Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

ABOUT US:

Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.

As part of the Downer group, Spotless is a leading provider of integrated facilities services with clients across Australia and New Zealand.

Advertised: 11 Aug 2022 AUS Eastern Standard Time
Applications close: 11 Sep 2022 AUS Eastern Standard Time