AddressAbout TAFE SA Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.
By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.
About the role As a Team Leader of Student Hubs, you will play a pivotal role in shaping the overall experience for our customers. This leadership role will see you lead and mentor Support Officers and Coordinators across multiple sites and support a service model that delivers high quality, engaging and efficient customer experience outcomes. You will be instrumental in driving innovation and continuous improvement initiatives to improve the customer experience across all engagement channels.
Key Selection Criteria:
To apply and succeed in the role, you will have:
- Demonstrated experience in the development and coordination of a student/customer centred service culture including providing leadership, direction, training and guidance to individuals and teams and promoting a customer service centric model which meets the needs of the business.
- Demonstrated experience managing a range of business support functions (including financial, administrative and customer support), including competence in using multiple software packages.
- Demonstrated experience leading customer service teams that engage with customers across multiple channels
- Demonstrated experience working with Customer Relationship solutions (e.g. Microsoft Dynamics, Salesforce)
- Highly developed interpersonal, written and verbal communication skills to present and articulate concepts clearly and concisely and manage conflict with a proven ability to work sensitively and effectively with a diverse customer and student cohort, including people with disabilities and from diverse cultural and linguistic backgrounds.
- Demonstrated ability to work independently, as well as collaboratively as a member of a specialist team, under limited direction and to exercise judgement, initiative and problem solving to manage personal and team work priorities in a complex and changing environment.
- Proven ability to successfully manage and implement continuous improvements, foster and support change in the work environment.
- Demonstrated ability to monitor, review and interpret a range of complex information, generate reports and provide solution focused recommendations.
- Ability to develop and maintain relationships with key stakeholders both internally and externally.
- Demonstrated experience in ensuring compliance with legislation, procedures and policies.
Special Conditions
The successful applicant is required to demonstrate having a valid Working with Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).
- Out of hours work will be required.
- Intrastate and interstate travel may be required. Incumbent will be required to participate in the department's Performance Development Program.
- Eligibility to work in Australia.
- It is an ongoing condition of employment for all employees whose employment is subject to a Health Direction/site requirement, including but not limited to an Emergency Health Direction, that they are fully compliant with the requirements of the relevant Directions in order to perform their duties. This will also include but not be limited to: COVID 19
Application Instructions All applications must be submitted online .
For further information on how to apply for this position, please refer to the attached application guidelines and RD Team Leader (Student Experience) - ASO5.pdf .
Inclusion and Flexibility Statement At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.
Enquiries
Christine Inkster
Manager Student Engagement and Customer Service
Ph: 7210 3083
E:
