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Form of work
About the role
The role ofTeam Leader – Support Services Operations works within the Mission and Mission in Action of HammondCare to provide leadership and support to the operational and administrative functions of all aspects of The Dementia Centre and the Senior Management Team of HammondCare. This is a rewarding opportunity for a passionate Operational Leader to join the Dementia Support Australia Team at HammondCare on a Fixed Term Full-Time Contract Until June 2026 at our St Leonards location.
This role will provide a high standard of operational leadership to support and enable the Dementia Centre teams to function smoothly.
Responsibilities
- Develop a strong and solutions focused team culture aligned to our HammondCare Mission in Action.
- Liaise and communicate regularly with Support Officers to ensure the overall effectiveness and efficiency of the administrative support across our teams and projects.
- Stewardship and management of the our systems and data, including SharePoint, Microsoft Teams, Salesforce and Riskman
- Lead a diverse group of Support Officers working across a number a different portfolios and nationwide.
- Support the orientation and onboarding of new office staff, including, but not limited to, requisitioning of equipment and IT access.
- Work actively to problem solve and contribute to a the culture of a ‘HammondCare’ office in single, cluster and mixed offices, especially with offices where mixed teams of HammondCare staff are located
- Prioritise internal/external customer management and office coordination. Monitor daily Support Officer schedule and engagement, ensure tasks are appropriately delegated and managed through the salesforce CRM.
- Recognise staff knowledge gaps and provide Team Leadership, mentoring and coaching
- Manage invoice and credit card reconciliation
- Lead and innovate solutions to support the organisational growth and maintain current status quo within the Support Team’s portfolio ie: Fleet, Credit Card reconciliation, Invoices, Brokerage, Travel, HR recruitment, DC & DSA inbox.
What do we need from you?
- Significant practical experience in an Operational Management role
- Operational leadership experience
- Strong communication, administrative and computer skills – Microsoft Applications and Salesforce experience.
- Ability to work independently and as part of a team.
- Ability to manage priorities and time to produce quality output
- Salesforce and or Power BI experience
- Strong work ethic.
- Desirable that the person understands how to support a customer management system and data
- Ability to travel
What's in it for you?
- Market leading remuneration
- Salary packaging
- Flexible hybrid work arrangements
- Accredited dementia specific training & career development opportunities
- Leave benefits – purchased additional annual leave
- Reward and Recognition Program
- Discounted healthcare memberships and access for individuals or families to local gym, pool and fitness centres
- Free independent and confidential counselling sessions through our Employee Assistance Program.
Ready to make a change? Apply Now!
All short-listed applicants will be asked to consent to a criminal record check and provide evidence of Influenza and COVID vaccinations
For more info on DSA, check out our website: https://careers.hammond.com.au/jobs/search/dementia-expertise
