Team Manager - Personal Injury | Workers Compensation

Team Manager – NSW Workers Compensation, Personal Injury | Sydney and Charlestown

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The Role

The primary purpose of this role it to ensure all claim related performance and service measures are met and claims teams are motivated and operating effectively and efficiently and are enabled to achieve their performance objectives and strong standing against Allianz Australia competitors. This is a permanent, full-time role.

You'll be responsible for

• Ensure delivery of superior customer service whilst ensuring that all compliance/risk policies, legal and regulatory obligations are met through the application of technical skills and expertise to enhance customer care
• Develop and maintain communication/relationships with other functional areas of the business and other key stakeholders including injured workers and employers
• Lead, coach, mentor and develop a team with the aim of improving negotiation, customer service, strategic case management and technical skills
• Act as escalation point by assisting in resolving complex queries or complaints beyond the skills, knowledge or authority of team members, identifying root causes as applicable
• Monitor and ensure procedures are compliant with AAL, the Code of Practice and other regulatory standards and are followed correctly and service standards achieved.

About you 

• Extensive experience in NSW Workers Compensation claims management and legislation
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken
• Pays high attention to detail.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to interpret complex information and respond by developing appropriate actions.

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers