Address
Form of work
SalaryJoin our team and be part of a company that values its people and invests in their development and advancement!
Are you a dynamic and experienced Team Manager with Customer Support Skills seeking a new challenge? Join our growing team at Ibex.
As the Team Manager - Customer Support, you will play a pivotal role in leading and elevating our customer service operations and response to clients.
Key Responsibilities:
- Lead, mentor, and motivate a diverse team of customer service representatives.
- Foster a positive and collaborative team culture to ensure high employee engagement.
- Utilise your extensive experience to drive continuous improvement in service delivery.
- Leverage your expertise in managing offshore teams, implementing strategies for effective collaboration.
- Uphold high standards of quality and attention to detail in customer interactions.
- Thrive in a fast-paced and high-pressure environment, ensuring the team meets performance targets.
Skills and Experience:
- Essential - Team Management Skills
- Minimum 3 years of experience in Management in Customer Service.
- Proven track record of successfully managing and developing teams.
- Experience in effectively managing offshore customer service teams.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and organisational abilities.
Location & Hours:
- Epping: Office Based Role
- Hours: 7:30 am – 4:30 pm, Monday – Friday
Please apply with Resume and Cover Letter outlining your skills and suitability for this position.
Ibex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of customer service excellence!
