AddressOur client is an enterprise financial services company who are looking for Tech Bar analysts - someone to manage their onsite support desk which allows staff to walk up and get support onsite. You are the first line of support for any end user or workplace technology issues, so customer service and approachability is at the forefront of this position. You would be looking after a wide range of issues in a Level 1 capacity, performing set ups of all equipment for staff and escalating issues where required.
What you'll do day to day:
- Provide on-site Level 1 Support for all End User company devices and Workplace Technology.
- Create, manage and triage Incidents and requests via the IT Service Management Tool (ServiceNow).
- Assist with set up and configuring of company supplied end user devices, including Laptops and Mobile devices.
- Provide outstanding customer service and ensure consultative working relationship with customers/stakeholders, building strong understanding of their needs and using appropriate communication tools to ensure that customers/stakeholders are up to date on status of requests/problems. · Provide advice, education and direction to learning resources to empower staff to self-serve common IT issues or practices.
- Identify opportunities to improve efficiency and stability of the Tech Bar environment, ensuring the business are being cost effective in the usage of IT equipment.
- Continually review, update and add to the knowledge database as new hardware and software are implemented into the business
- Experience providing L1 Service Desk and Onsite Support.
- Strong communication, negotiation and customer service skills.
- Experience with modern workplace devices, including video conferencing, mobile and laptop hardware.
- Value team work and communication with your peers.
- Demonstrated basic network troubleshooting skills.
- Understanding of IT Service Management processes and procedures.
- Happy to work onsite supporting internal staff and teams
