AddressTechnical Claims Lead (Club Marine) | Melbourne
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are currently seeking an energetic and passionate individual to join our National team as a Technical Lead. Working in a team of claims specialists, you will be part of a supportive team pursuing excellence in customer service.
The primary purpose of this role is to bolster a team of claims consultants and specialists by providing technical assistance and guidance while supervising liability assessments and improve the overall efficiency of Club Marine’s claims team.
You'll be responsible for
- Undertake reviews of the claims technical process via review of claims files, invoices and staff feedback and provide feedback that leads to claims savings.
- Maintain knowledge of current legislation, together with Club Marine's product offering and how this impacts claims management, applying soundly based decision-making & advice to Claims Consultants to ensure decisions surrounding liability are accurate throughout the life of the claim.
- Provide oversight of the payments process, ensuring timely and accurate payments to claimants and providers.
- Identify relevant technical training needs for the claims unit through completion of training needs analysis and validation of approval to repair documents (ATR), acceptance of quotes, and technical referrals, providing regular feedback.
- Act as an effective escalation point for all technical product referrals.
- Provide oversight of all denial letters being issued to Insureds to ensure all denials are in accordance with Club Marine product offering and applying 'fairness' consideration. Register all being issued in denial register.
- Oversee a leakage monitoring program to identify areas where staff need technical development to increase knowledge & confidence in multi-dimensional claim file handling. Record and analyse claims leakage in detail, provide feedback to staff to enhance their skills. Work with Claims Management to develop and implement strategies to reduce preventable leakage and collaborate to lower overall costs.
- Proactively manage own portfolio of complex claims within CASA and make decisions within the appropriate policy limits.
About you
- Demonstrated experience managing a portfolio of Technical Claims at a senior level meeting all competency elements defined in ‘Claims Competency Framework’ within General Insurance is essential.
- A sound understanding of boating/ pleasure craft industry is beneficial.
- Adept at proactively building and maintaining professional relationships.
- Identifies issues and opportunities using all relevant and available information. Determines the causes and possible solutions to risk/problems to drive excellent customer experience.
- Knows how to use the software effectively and efficiently. Understands the processes and procedures that align to providing excellent customer experience.
- The ability to understand, interpret, communicate, and take action recognising market/industry issues and trends.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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