Technical Customer Support Specialist

Our client is dedicated to delivering exceptional customer service, riding themselves on commitment to excellence! Are looking for a dynaic and motivated Customer Technical Support Specialist to join the team. If you have a passion for helping customers and are a little tech savvy, we want to hear from you!

Key Responsibilities -

Tech Support:

• Handle calls/emails from service agents and consumers regarding technical inquiries and issues.
• Analyse warranty claims and initiate contact with service agents as necessary for resolution.

Service Agent Management:

• Assess current service agents and evaluate applications from new ones.
• Monitor fees and charges from service agents, ensuring compliance with company standards.

Support Materials Distribution:

• Distribute and update technical support USB thumb drives as needed.
• Send out service bulletins to service agents for new products, parts, or procedures.

Training and Reporting:

• Provide training for new service agents.
• Prepare and distribute weekly, monthly, and yearly reports on warranty claims and faults, highlighting trends for proactive action.

Returns and Documentation:

• Coordinate returns of parts for further testing as per weekly reports.
• Assist in proofreading owner's manuals, modifying parts listings, and distributing service manuals.

Factory Audits and Test Kits:

• Conduct factory audits as required and manage the development and repair of test kits.

Qualifications and Skills:

• Previous experience in customer technical support or a related field preferred.
• Certification in refrigeration mechanics is desirable.
• Strong analytical, problem-solving, and communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Familiarity with ERP systems like Oracle/NetSuite will be advantageous.

Additional Information:

• Travel may be required for factory audits and events.
• Training will be provided.

If you are interested in this role and fit the criteria, please apply online today!

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.