AddressReporting to the Associate Director – Frontline Technology, the role of Technical Product Owner will take our customer experience from best to obsessed, this role will drive the delivery of consistently outstanding frontline and customer experiences. The role will be working within a fast-paced agile environment in Optus’ Frontline Tribe and be at the frontier of driving innovation, resilience and user experience at Optus.
The Frontline Technology Tribe is driven by understanding how technology can support amazing CX for our Consumer channels, utilising analytics and deep channel insights to deliver outstanding experiences for our people every day. We apply the best methodology in the solutions we produce, underpinned by a robust security foundation and alignment to our engineering principles.
By considering the best experience for both our frontline amazing people such as Contact Centre, and our valuable customers, you will contribute to strategic execution of the Frontline Technology roadmap for their domain and strive to maximise NPS, engineering outcomes and business benefits.
Our Product Owners come from varied engineering, product, or delivery backgrounds. What our amazing people have in common is they're customer orientated, curious technologists who are passionate about product-thinking, and love to apply engineering to ensure what we build is balanced.
Your day in the life of a Technical Product Owner - Frontline Technologyat Optus
- Lead Frontline Technology product and feature development for their domain and ensure broader alignment with Group IT, Optus Digital, Service and Sales strategy.
- Pilot a roadmap of allocated initiatives to deliver business and customer value, delivering in accordance with standard agile methodology, as well as traditional waterfall methods where required.
- Stewardship and prioritisation of Frontline products and platforms for their domain, including defining and measuring KPIs for their platforms and products.
- Provide quarterly business review input of the Frontline Technology Portfolio and ensure committed AOP and Transformation Office benefits are achieved
- Drive thought leadership with both a technical and traditional product management approach, to deliver world class technology experiences for Optus Consumer channels.
- Influence and drive collaboration across various functions to promote a frontline people first ethos for their domain, including collecting feedback and insights to advise product development and prioritisation.
- High level of qualifications and experience working in an Agile environment.
- Strong interpersonal skills and people mentoring skills.
- Empower, collaborate, be solution oriented, and have a continuous improvement approach.
- Adaptable to change, insightful and aware of Technical products, industry best methodology, and emerging trends for digital applications.
- 3 days in the office, 2 days remote – with flexible hours to suit!
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ***************@optus.com.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
