AddressService Heroes is a National Award-Winning Company, Family-Owned Business
We are seeking a Scheduler/Dispatcher to join our family-owned company and dynamic team. The main responsibility of a Scheduler/Dispatcher is to deliver our promise to our clients by coordinating the dispatching of service visits to customers via the service team that works with you.
Our Core Values
- Safety and Security is priority
- Support when you need it most
- Service with an over-the-top WOW
- Satisfaction and loyalty guaranteed
Duties will include:
- Liaison with customers regarding services and the frequency of those services
- Liaison with service personnel during the day to ensure efficiencies and schedules are maintained
- Answering phone calls from service personnel
- Reporting on the status of jobs at the end of each day
- Management and coordination of jobs with service personnel
- Organising and dispatching of jobs to service personnel
- Provide support to the team as required
- Dispute resolution with regards to job quality and/or delivery of service
About You:
- Previous electrical trade background is ideal
- Previous high volume scheduling experience a must
- Motivated and organised individual
- Attention to detail
- Customer-focused
- Excellent communication skills
- Intermediate to advanced computer skills
- Excellent knowledge of the Sydney metropolitan area
- Able to work with and lead a team
- Punctual and reliable
If you are a quick thinker, problem-solver, works well under pressure, can prioritise your workload and keep and maintain excellent records whilst being customer-focused, then this role is for you.
The successful applicant may be required to undergo a pre-employment medical and drug screening.
Hours: 6:30 to 15:30 Monday – Friday
