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SalaryWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will be the Subject Matter Expert in Caterpillar Command technology products with a focus to provide expert technical support to WesTrac stakeholders and customers.
The suitable person for this role will be flexible, highly professional, and focused on working in partnership with all teams in the technology division, as well as actively contributing to the development of technical documentation, product training, advanced analysis and resolution of technology related issues.
Roster: 5/2
Key focus areas where you will make a difference:
- Provide high level specialist support and services to customers on a specific or limited expertise range of Caterpillar technology products such as MineStar office
- Providing development and support to the WesTrac Autonomous Training Facility
- Consult with all stakeholders through identification and scoping of technical compatibilities and requirements to deliver on required end solution
- Create documentation reflective of subject matter expert engagement, which includes comprehensive post installation documentation, solution and architecture design, and first in class product releases
- Demonstrated experience within a similar role and environment
- Excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels
- Advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment
- Highly developed negotiation, mentoring and influencing skills
- Knowledge and understanding of mining automation and control products and their application
- Supportive and inclusive work environment with a fantastic team culture and flexible work options
- Personalised training, development and career planning
- Income protection Insurance
- Paid parental leave
- Work-life balance focussed with a strong Employee Assistance Program available
- Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown and Qantas
- Discounted health insurance
- Salary Sacrifice available for airline memberships, cars, etc.
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality
Job # 505
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
