Technical Service Delivery Manager

Application closing date: Wednesday, 20 March 2024 • 11:59pm, Canberra time (in Canberra)
Estimated start date: Wednesday, 01 May 2024
Location of work: VIC
Working arrangements: The work is to be performed at the offices of Services Australia in the respective city. Some remote working arrangements may be considered on a case to case basis.
Length of contract: Until 30 June 2025
Contract extensions: 2 x 12 months
Security clearance: Must have Negative Vetting Level 1
Rates: $120 - $160 per hour (inc. super)
Services Australia is seeking a Technical Services Delivery Manger will oversee all aspects of project delivery by managing budget, scope and schedule whilst maintaining a high level of key stakeholder engagement and guide relevant projects through project delivery. Cyber Security and Infrastructure background is an essential requirement for this role.
Primary Technologies:

• Windows Server
• Windows Desktop
• Applications Packager
• Rapid 7
• Broadcom Data Centre Security Engineer

Key Tasks/Duties/Requirements:

• Maintain visibility of project work, track progress and adhere to strict quality and change management process.
• Manage resource capacity in the Project team, Risk Management and undertake project planning and execution for complex cybersecurity focused programs of work.
• Establish and continuously improve the project lifecycle, including engagement and collaboration across all areas to ensure successful delivery of projects.
• Collaborate with stakeholders to provide technical guidance, and effectively communicate the progress and status of projects.

Essential Criteria * Minimum 3 + years knowledge and experience implementing the Australian Signals Directorate (ASD) Essential Eight and the applicable Information Security Manual controls to achieve Maturity Level One in a complex ICT Environment, and/or Significant knowledge and experience implementing the Microsoft 365 product suite or similar digital transformation projects in a complex ICT Environment.

• Minimum 3 + year's experience and knowledge in delivering Cyber Security and assurance projects, including managing project scope, schedule, budget constraints and providing support to clear issues blocking delivery.

Desirable Criteria * Experience working with and influencing internal and external stakeholders and partners to minimise the organisation change impact in order to successfully implement Cyber Security mitigations.

• Proven track record in leading technical teams and managing cross-disciplinary technical programs, from project definition to product delivery/demonstration.
• Experience in the management of Microsoft Windows Desktop and Server Operating Systems environments.

• Personal resilience and flexibility to deal with ambiguity and conflicting priorities to successfully deliver under pressure within a challenging environment.