Technical Service Specialist

Technical Service Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join us as Technical Service Specialist for the Process Automation Business Area, where you will be ensuring the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Executing technical support, act as specialist, and solving problems in own expertise area. Proactively communicate both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for Service growth.

The position is based in Victoria region but flexibility to travel within the region is essential including offshore.

Your responsibilities

• Providing technical support and solving problems in own expertise area via remote or on-site service including offshore in any service category (installation and commissioning, maintenance, repairs, engineering and consulting,advanced services, extensions, upgrades, and retrofits; end of life services, replacements, etc.)
• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth
• Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and at the appropriate quality for service activities
• Preparing all documents and reports to be signed by the customer representative and monitoring that reporting work done in a timely manner and follows up when needed
• Identifying potential equipment failures and proactive corrective actions. Troubleshooting complex equipment failure and makes recommendations to avoid repeating the problem in the future
• Determining effective service applications, equipment, and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively
• Coordinating and performing specialist service projects in relevant areas internally and externally (e.g., create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Ensuring that HSE practices are of high standard. Works to eliminate unsafe practices and incidents

Your background

• Engineering degree (or recognized equivalent) in appropriate field
• More than 5 years’ experience in multi-disciplinary automation and Control projects/service role, working with ABB Control System is desired
• Sound knowledge of engineering techniques, processes, and tools, including ABB products Symphony +, Infi90, Communication and Networking
• Advanced IT/computer skills including system virtualization, Active directory, SAP knowledge or experience, Microsoft Office, and MS Project, etc. Cyber security experience (Beneficial)

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.

Work model: on site #LI-onsite