Technical Services Engineer

The Technical Services Engineer will be expected to:

• Promote the technical and performance characteristics of products and make market development calls with other team members and Regional Managers.
• Have ability to lead, plan and prioritize work commitments in an environment where communication to the Regional Manager and Peers is expected to be positive, purposeful, and proactive.
• Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products, and projects as well as competitive offerings.
• Actively seek out and identify equipment upgrades and new sales opportunities initially in South Australia (but not limited to) for both Sales and Service situations in a ‘hands on’ role where expectations are to do what it takes to exceed Customer requirements.
• Conduct onsite programmed maintenance and provide breakdown intervention as required.
• Attends key account meetings, trade shows, and other pertinent meetings as requested to provide technical expertise.
• Engage with Customers and internal Service Team to proactively promote, propose, implement, and complete Service-related tasks as needed.

Characteristics

General critical characteristics sought in a successful Technical Services Engineer are:

• To be able to display a thorough understanding of Project Management methods.
• Must possess strong organizational skills, and a professional demeanour with a high energy level and the ability to adapt effectively in a dynamic, changing environment.
• Ability to assess multiple tasks and set priorities to meet deadlines, be details oriented and a maintain a sense of urgency pertaining to existing accounts and further growing the Customer base in South Australia.
• Commercial acumen and ability to make time critical decisions based on Business needs.
• Demonstrate good customer service skills and be able to manage customer’s expectations.
• Be an effective, reliable business partner to the existing team, including Regional Managers.

Measures

KPI’s as below:

• Territory systems and parts sales targets.
• Increase of active Customers and Revenue year on year.
• High communication (written and oral) / administration skills – must have examples for review.
• 100% successful project assessment, planning and implementation.
• Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities.
• Specific Workday Goals and Targets.