AddressThe Technical Services Engineer will be expected to:
- Promote the technical and performance characteristics of products and make market development calls with other team members and Regional Managers.
- Have ability to lead, plan and prioritize work commitments in an environment where communication to the Regional Manager and Peers is expected to be positive, purposeful, and proactive.
- Provide a high level of technical analysis, assessment and advice on existing installed equipment, potential products, and projects as well as competitive offerings.
- Actively seek out and identify equipment upgrades and new sales opportunities initially in South Australia (but not limited to) for both Sales and Service situations in a 'hands on' role where expectations are to do what it takes to exceed Customer requirements.
- Conduct onsite programmed maintenance and provide breakdown intervention as required.
- Attends key account meetings, trade shows, and other pertinent meetings as requested to provide technical expertise.
- Engage with Customers and internal Service Team to proactively promote, propose, implement, and complete Service-related tasks as needed.
Characteristics
General critical characteristics sought in a successful Technical Services Engineer are:
- To be able to display a thorough understanding of Project Management methods.
- Must possess strong organizational skills, and a professional demeanour with a high energy level and the ability to adapt effectively in a dynamic, changing environment.
- Ability to assess multiple tasks and set priorities to meet deadlines, be details oriented and a maintain a sense of urgency pertaining to existing accounts and further growing the Customer base in South Australia.
- Commercial acumen and ability to make time critical decisions based on Business needs.
- Demonstrate good customer service skills and be able to manage customer's expectations.
- Be an effective, reliable business partner to the existing team, including Regional Managers.
Measures
KPI's as below:
- Territory systems and parts sales targets.
- Increase of active Customers and Revenue year on year.
- High communication (written and oral) / administration skills - must have examples for review.
- 100% successful project assessment, planning and implementation.
- Amount, Quality and Timeliness of all activities, including prescribed Corporate responsibilities.
- Specific Workday Goals and Targets.
