AddressAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Minimum qualifications:
- 4 years of experience with RDBMS systems
- 4 years of experience reading code (Python or C#)
- 4 years of experience triaging SaaS products, related technologies (Pantheon, Kibana, Datadog, Grafana), and REST API’s (Chrome devtools, Postman, cUrl, Swagger)
- Ability to work non-standard hours and work rotations/shifts
Preferred qualifications:
- Certification in Security such as Security+, CEH, CISM, CISSP
- Experience administering and troubleshooting networks, including network monitoring tools
- Experience writing and delivering technical training materials
- Experience working with Linux/Unix from Kernel to Shell, file systems, and client-server protocols
- Experience working with customers to understand their business needs, challenges, and articulating their issues internally as needed
- Understanding of basic web technologies (e.g., HTTP, HTML, TCP, TLS, SAML)
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Introduced into Google Cloud through the acquisition of Siemplify, Chronicle SOAR is the leading provider of security orchestration, automation, and response. We blend technical expertise with robust, SecOps experience to address operational challenges of leading security organizations around the world. Alongside other Google Cloud Security products we are dedicated to helping companies find and stop cyber attacks before they cause harm, and we work with the security industry in the fight against cybercrime.
As a Technical Solutions Engineer, you will work across multiple customer-facing teams to improve the product's vision, while also ensuring that global businesses and organizations continue to be successful. You are a Technical Solutions authority, helping Googlers and customers approach and resolve technology problems and design Google-scale services.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Diagnose and resolve customer problems. Design and implement new operations, productivity, and investigation tools to increase efficiency for Technical Solutions Engineering.
- Act as a consultant and subject matter expert for key stakeholders in the engineering, business, and customer organizations to resolve technical deployment obstacles and improve the product's vision.
- Obtain and maintain an in-depth understanding of Google's product technology and software architectures. Build in-product self-service solutions.
- Work closely with multiple product and engineering teams on understanding ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production excellence.
- Advocate for our customers by representing their issues to product management and software engineering, and develop innovative ways to resolve issues.
