AddressCompany Profile
From its roots in 1996 as a problem-solving engineering business, Schlam has grown to become a leading provider of diversified mining and engineering products and services.
Our ambition is to be the preferred partner at the world’s best hard rock mines. Schlam is an organisation that has an Australian focus, global reach and growing aspirations to be a world class engineering company.
Across our organisation we work hard to attract and retain the best people in the industry. Our teams, based in Australia, North America and China are committed to knowledge sharing and continuous improvement, learning from mistakes as well as successes. We focus on adding value and see our work as an extension of our clients’ ability to achieve more with less.
The Opportunity
Responsible to the Operations Manager - East, the Technical Support Representative is an industry-experienced individual who will engage positively with, and support our clients professionally with diligence to provide the highest level of customer contact for all field support. This includes scoping rebuilds, quoting, new tray and bucket commissioning, product support, aftermarket parts sales, and inspections for our world-class Hercules and Barracuda mining attachments.
You will be an experienced boilermaker or Engineer familiar with surface mining products (mobile equipment maintenance), with field experience. Displaying confidence and being a pro-active self-starter, you will be able to easily develop new business, recommend products for use, and build meaningful long-lasting relationships with key decision makers on site. This is a truly rewarding experience for the right individual to make their mark in the industry.
Additionally, you will:
- Develop and maintain supportive relationships with key site-based decision makers and effectively demonstrate Schlam’s value to our clients.
- Proactively contact site-based stakeholders to arrange any required support.
- Conduct routine site-based inspections of Payload products.
- Provide Technical Support and recommendations specific to site requirements.
- Serve as a link of communication between customers & internal teams.
You'll hold the following qualifications:
- Relevant Trade Certificate (Cert III) Bachelor of Mechanical Engineering.
You’ll also bring skills, knowledge and experience that include:
- High level of self-motivation with the ability to work autonomously.
- Exemplary customer service focus and support of our customers.
- Outstanding verbal and written communication skills.
- A strong commitment to safety at all times.
- Current Drivers License.
- Intermediate computer literacy skills.
- Ability to pass a full Pre-Employment Medical including a drug and alcohol screen.
- National Police Certificate.
Why work with Schlam?
At Schlam, we’re on a mission to build a team of the best people in the business. People who want to build and create things, who see a challenge and want to take it on, and who have a keen sense of higher service.
We value problem solvers – so your ideas and innovative mindset will be warmly welcomed.
You’ll experience a friendly environment where you’ll be included, trusted and your capabilities recognised. Your new colleagues enjoy collaborating, value honesty and transparency, and will care about your growth and well-being.
You’ll also receive a number of benefits including:
- Novated leasing and salary sacrifice options – save on tax while purchasing a new vehicle and other expenses.
- Great team environment where people genuinely look out for each other.
- Career progression opportunities.
- Access to our Employee Benefits Program.
- Free counselling services for you and your family with our Employee Assistance Program.
What’s the next step?
This is an outstanding opportunity to join a highly successful business at a time of unprecedented growth. Click on the Quick Apply button – we look forward to receiving your application.
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