Support Coordinator - Student Experience

TAFE SA
Job reference: 595177
Location: 5010 - REGENCY PARK
Job status: Short Term Contract
Eligibility: Open to Everyone- TAFE SA Regency Campus
- ASO3 salary range $66,590 - $70,968 + Super
- Full-time contract to February 2025About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.About the role
The Support Coordinator delivers efficient quality customer service by applying subject matter expertise to provide accurate, relevant and timely information in an environment of changing deadlines and priorities. The Support Coordinator supervises staff to deliver organisational outcomes through efficient and effective allocation of resources and adherence to established operating processes and procedures.Key outcomes of the role include:

• Deliver high quality customer service demonstrating a student-centred approach to delivery, taking ownership and recommending solutions to resolve complex enquiries or escalating according to risk.
• Perform a range of complex administrative and service functions that support the key deliverables of TAFE SA business operations, including providing flexible support across the organisation and meeting performance indicators as required.
• Provide Team Leaders with assistance and support regarding Human Resource planning, including but not limited to, staff supervision, mentoring and coaching, and rostering.

For further information please refer to the Role Descriptor.Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).

• Out of hours work will be required.
• Eligibility to work in Australia.
• The incumbent may be required to attend promotional events such as; IE events, Expos, Career Days, Field Days and School Engagement (internal tours/external events), when required.
• The incumbent may be required to work in different teams as workload demand changes.

Application Instructions
All applications must be submitted online.
Your application must address the key selection criteria in the Role Descriptor. For further information on how to apply for this position, please refer to the attached and Role Descriptor .Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.Enquiries
Vanessa Hemsley
Team Leader - Schools
Ph: 08 8417 0522
E: vanessa.hemsley@tafesa.edu.au
Applications close: 29/05/2024 11:45 PMAttachments:
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-Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.