Technical Writer

Unleashed Technology (Aust) Pty Ltd trading as AutumnCare develops innovative software solutions for the aged care sector. The software has been developed to cater for the needs of Residential Aged Care facilities. As such, we pride ourselves on our strengths in the clinical space; our clinical content and the clinical support we provide to our customer base is second to none. 

Our staff are all driven by the company mission statement of “making many lives better.”

Here are AutumnCare’s Core Values:

• We do the right thing 
• Your people are our family
• We love technology
• We have fun
• We’re not scared of solving big problems
• We take the initiative
• We respect and value each other
• We believe in open communication

• Become one of the main product knowledge specialists within the company

• Produce technical, user and administrator documentation for each product release

• Develop and maintain product documentation covering the entire product suite

• Review, update and maintain existing documentation to ensure it is consistent with the latest product release

• Work closely with all teams to ensure produced documentation can be used to aid the development of additional content, such as training and LMS material

• Translate technical jargon from software developers into appropriate language for our target audience

Key deliverables and responsibilities 

• Knowledge
  • Obtain and maintain a complete knowledge of the product suite

• Technical Documentation
  • Development of technical release notes
  • Development and maintenance of external API documentation
  • Development and maintenance of administration guides

• User Documentation
  • Development of general user release notes
  • Development of general user guides
  • Development of admin user guides

• Product Documentation
  • Development and maintenance of highly detailed product documentation to be used by internal and external stakeholders

• Internal Documentation
  • Development and maintenance of internal documentation such as FAQs to aid in interdepartmental knowledge sharing

• Documentation Control
  • Responsibility to ensure quality of documentation is maintained
  • Ownership of the internal WIKI or document control system

• Collaboration
  • Work with the development team members to ensure documentation is capture accurately
  • Work with test team members to allow test plans to be developed off produced documentation
  • Work with implementation team members to ensure required documentation is available
  • Work with clinical team members to allow training and LMS material to be developed off produced documentation

Qualifications and/or experience required 

Essential:

• Relevant bachelor degree with a strong focus on English language written word 
• 3 years experience in the areas of Technical Writer and/ or copy writer
• Excellent written and verbal communication
• Strong attention to detail
• Experience working with technical teams and translating technical jargon

Highly desirable:

• Experience working with non-technical stakeholders such as clinicians
• Experience with UX design or best practice
• Software development background