Role Overview: Our Federal Government client is embarking on a business-led 'transformation and uplift' program, transitioning from SAP ECC6 to SAP S4 HANA and supporting technologies. We're seeking highly skilled Technical Writers to play a pivotal role in this exciting journey.Your task is to develop comprehensive documentation that meets self-service standards for the department and ensures smooth escalation processes for Tier 1 service delivery. You'll dive deep into products and services, translating complex information into simple, engaging content that resonates with a diverse audience.Key Responsibilities:
- Develop comprehensive documentation meeting self-service and escalation standards.
- Translate complex information into simple, engaging content.
- Craft user-friendly content tailored to target audience needs.
- Build a detailed database of reference materials through research, usability tests, and design specifications.
- Evaluate and innovate content to meet specified standards and enhance user experience.
- Demonstrated technical writing experience on large, complex ERP implementation and/or upgrade projects.
- Minimum Baseline security clearance
- Demonstrated technical writing experience in one or more of the following value streams:
- Human Resources
- Finance
- Procurement
- Travel and Expense Management
- Enquire to Resolve
- Experience inICT domains such as:
- Infrastructure
- Network
- Applications
- Security
- Other