Technician

· Full Time Position
· Guaranteed base earnings + attractive commission
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Maitland Technology & Entertainment Team is seeking a passionate, customer service focused Technician to join them in delivering Great Service, Always! to their customers.

As a Technician, you have an understanding of PC's, Mac, software, hardware, mobile phones and related peripherals to find the best outcome for our customers.

To be successful you must:
·  Have a passion for retail
·  Be highly motivated and results driven person with outstanding customer service and communication skills
·  Enjoy working in a team environment

What we require:
·  Experience in (or ability to work in) a customer focused, successful retail business
·  A high level of Technology and Entertainment product knowledge to support customer queries
·  Technical knowledge of related peripherals such as digital cameras, printers, networking and Software programs
·  Knowledge of Apple products is highly desirable
·  Ability to service your customers while managing work tasks around their needs
·  Going above and beyond to provide exceptional customer focused problem solving
·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
·  Passion to exceed individual and store sales targets
·  Flexibility across retail trading hours including weekends, public holidays and late night trade

The Job:

• Troubleshoot and fix software and hardware problems on PC, Mac, and mobile devices
• Set up new PC and Mac hardware, install relevant software and peripherals as required
• Install RAM and hard drives
• Backup and safely store customer data where required
• Setup and transfer data between mobile devices

What we offer:
·  Generous staff discounts
·  Fantastic incentive based promotions
·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
·  An environment where good performance is recognised and rewarded
·  A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.