Technician - Afterhours And Maintenance

We are currently seeking an After Hours and Maintenance Technician. This is a permanent role based in South Melbourne and reports to the Service Operations Manager.

You will perform all Shift Field Operations-related work for the Melbourne area in accordance with the performance objectives and the authority delegated by the Melbourne Service Operations Manager.

• Working hours - 4 pm to midnight 12.30 am
• Tool of trade vehicle provided.

Key Responsibilities for You

• Attend all Shift callbacks in a timely and safe manner to ensure contractual and compliance KPIs are met in accordance with customer contracts.
• Ensures all allocated units within the area of responsibility are maintained After Hours in accordance with contractual obligations and the Company's maintenance policies. 
• Carries out repairs and replaces parts prior to any deterioration of performance safety where required.
• Maintains company tools, equipment, and materials in good order and safeguards such property against damage or theft, including company work vehicles if supplied.
• Maintain and work on the Quality System, including procedures and manuals. 
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.

Key working relationships - Internally and Externally

• Works closely with the Melbourne Repairs Managers and Service Operations Manager
• Work closely with the Melbourne After Hours Duty Supervisor
• Liaises with functional management at other Otis entities and headquarters.
• Represent the Company with major customers, suppliers, and the public.
• External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.

What You Will Need to Be Successful

• Have Electrical/Fitter/Mechanic qualifications as relevant to the role.
• Minimum two (2) to five (5) years experience in Lift/escalator maintenance
• Has the ability to perform knowledge transfer on information and skills through training.
• Demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written
• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).
• Highly organized, structured, and able to handle multiple tasks and competing priorities.
• Attention to detail, results-driven, works well in a team and autonomously.

Do you know someone at OTIS? 

If yes, let's get them to submit your interest as a Referral. Tell them about this role! If you are an overseas candidate with lift experience and are interested in this opportunity, please get in touch. 

Key Benefits 

• Robust compensation and benefits packages 
• Be part of the Forbes 2023 World's Best Employers. 
• Meaningful career opportunities for people to grow through excellent Learning programs. 
• 5 weeks Annual Leave on shift according to EBA.

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Our commitment to Diversity & Inclusion

We “lift” our people to their highest potential.

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And, a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people

For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion