Job Description:Company Overview:People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.Our ingenuity fuels daily life. Together, we've forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.Here, what you do matters.
Job Overview:Provide users guidance and first level support by assisting in problem resolution. Act as key contact for on-site and remote computer users w.r.t PC/Server networking issues, Email, LAN/WAN, IP Telephony, IT Asset Inventory, Production IT problems and enquiries.
Responsibilities:Key Tasks and Responsibilities:- Install new computer hardware and software
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, printers and computer troubleshooting
- Ensuring IT Services are delivered while maintaining adherence to Unifi policies and procedures
- Demonstrated ability to troubleshoot and analyze computing issues, take ownership of issues through to resolution on all appropriate requests
- Respond to users requests for information and assists in issue resolution.
- Maintains contact with users on operational and production issues if any
- Assists in coordinating the resolution of applications / software / server systems problems impacting production
- Ensure network infrastructure are operational at all times and assist in resolving network issues as well IPT system at site
- Ensure e-mail system is operational and assessable at all times and maintain network security
- Ability to explain technical information to non-technical clients, management and peers with effective verbal and written communication
- Adhere to ITIL based operations with ticket response and resolution SLA's as agreed upon. Log and manage incidents and requests in the ticket tracking system (ServiceNow)
- Assist Problem management activities with IT teams and coordinate all troubleshooting efforts
- Any other duties or responsibilities as instructed by the Site IT Lead or IT Operation Manager (KLC)
- IT marine support may be required once in 3 months for 1-2 weeks
Qualifications:Essential Qualifications and Education:- Degree in Computer Science and related work experience
- 3-5 years experience in end user IT Support
- 3-5 years experience in Microsoft Windows, Cisco switches and routers environment
- ITIL v3/v4 is mandatory
- CCNA and Microsoft 365 Certified is preferable
What you can expect from us:Eligible employees will be entitled to benefits including:
- Competitive Salaries
- Income Protection Insurance
- Life insurance
- 14 weeks primary / 2 weeks secondary carer paid parental leave
- Competitive offshore and onshore allowances
- Robust Talent and Organization Development programs
- Discounted gym membership
- Education Assistance Program Flexible Work Arrangements
- Salary sacrifice
- Novated leasing options
- Strong Health and Safety Culture
- Wellness Program and Employee Assistance program
- Educational and leadership development opportunities
- Great culture and friendly supportive team
At McDermott we are committed to driving and promoting a diverse and inclusive work culture where people feel comfortable to be themselves. We welcome applications from Aboriginal and Torres Strait Islander people, women and encourage applications from Diverse backgrounds, people with differing abilities and LGBTIQ+ community members.#LI-RH1
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