Technology Support Officer (Client Computing, Student Environment)

• $89,120 to $96,497
• Ongoing, full-time
• Kelvin Grove

• Reference number: 24366
• Term: Ongoing, full-time basis
• Remuneration: $105,466 to $114,196 pa (HEW6) (inclusive of $89,120 to $96,497 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove
• Open to: current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

We are seeking a Technology Support Officer (Client Computing, Student Environment) to join Digital Business Solution, Administrative Division.

The Technology Support Officer will work in a team environment to assist in providing efficient support services related to the Client Computing and learning environment service streams across the broader University community. The role will provide broad Tier 3 Technology Support across the service streams to a diverse client base via face to face and remote desktop management technologies to troubleshoot and resolve issues and to install, service and repair equipment as required.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. 
DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

What you need to succeed

1. Education, training and/or experience equivalent to completion of a degree in an IT or related field, with subsequent relevant experience of complex network and enterprise systems. 
2. Highly developed written and oral communication skills with demonstrated experience in effectively communicating complex technology issues clearly and confidently to a diverse range of stakeholders.
3. Demonstrated interpersonal and customer service skills with the ability to work collaboratively in a team, problem solve and respond to changing client needs. 
4. Demonstrated organisational and time management skills and the ability to contribute effectively within a complex organisation with a fast-paced changing service environment.
5. Relevant industry certifications such as Microsoft Certified Professional (MCP); IT Infrastructure Library (ITIL) Foundations; Apple Certified Support Professional (ACSP) and/or AVIXA Certified Technology Specialist (CTS) will be highly regarded. 
6. Proven knowledge and understanding of current industry trends and demonstrated active participation in remaining up to date with current and emerging applicable computing and learning technologies. 

Life at QUT

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT.

Belong at QUT 

In support of our Indigenous Australians Employment Strategy, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

View the job details at: Queensland University of Technology - Technology Support Officer (Client Computing, Student Environment)

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