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Form of work
SalaryI am currently assisting a leading national law firm to recruit a full-time Technology Support Officer based in Brisbane. The role is nationally responsible for the provision of timely, efficient and effective IT support services to the firm. Previous experience in a law firm essential.
Role responsibilities:
- Provide help desk support to users in a wide range of technology applications including Outlook, Microsoft Word, Excel, and PowerPoint.
- Create, delete and maintain user accounts on Microsoft Windows network including exchange email system and Cisco call manager.
- Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN's, desktops, laptops, MFD's, Cisco phones and mobile devices.
- Resolve network scanning and printing issues.
- Resolve desktop hardware issues.
- Utilise and maintain helpdesk database.
- Management and troubleshooting of mobile devices and system remote access.
- Setup and trouble shoot audio visual and video conferencing systems.
- Monitor helpdesk email queries afterhours as required.
- 2+ years' experience in Technology Support.
- Demonstrated excellent communication skills
- Solid knowledge of PC hardware and software - Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
- Experience in the use of helpdesk ticketing systems
- Highly organised with excellent time management
- Logging and correct handling of all relevant incident/service requests
- Ability to conduct initial investigation and diagnosis of issues
- A willingness to learn and be self-motivated
- Ability to conduct initial investigation and diagnosis of issues
- A strong customer service focus
- Prior experience working within a helpdesk environment
- Flexibility in working hours
