Telehealth & Mental Health Counsellor - Night Shift

Company description:

Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.

We support your Real Wellbeing so you can better support our members' and customers' wellbeing journey.

Job description:

Your Opportunity:

Australian Unity is proud and excited to be partnering with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need.

Working from home, you will provide brief phone and webchat counselling to our service users who typically present with Mental Health concerns, require support for complex life situations, or require crisis or emergency support. Despite Beyond Blue not being a crisis service, there will be some element of Mental Health crisis and emergency support in this role.

This is a fixed term part time opportunity until February 2025, working 24hrs per week across the 24/7 service as part of our overnight (9pm - 3am) roster team.

Some of the perks:

• Regular individual clinical supervision and peer supervision sessions
• Overtime allowances and penalty rates available
• Additional yearly Well-Being, Community & Deep Listening leave days
• Attractive employee discounts on Australian Unity Banking products, Private Health and General Insurance

About you:

You are a resilient health professional who is confident with Mental Health risk triage, assessment, and risk management within fast paced environments. Experienced to manage high call volumes and chats discussing complex Mental Health symptoms and life circumstances with the ability to offer counselling, strategies, and information to anyone who feels the need to reach out for support.

• Excellent micro counselling skills
• Empathic, warm, compassionate and have good understanding and practice of self-care
• Registered or eligible to register with ONE of the following professional bodies:
  • AHPRA (as a Mental Health Registered Nurse, Provisional Psychologist with external supervision support or full registration as a Psychologist)
  • PACFA - Minimum Provisional (working towards full registration)
  • ACA - Minimum level 2
  • AASW / AMHSW - Full Membership
• Minimum 2-years work experience post relevant qualification or minimum 10 years Mental Health registered nursing experience
• Self-motivated with good digital literacy, strong administration and time management skills
• A professional with ability to listen and rapidly build trust with people in their environment
• Team player with an openness to support, learn and engage in continuous professional development

You will be provided with relevant technology equipment to support you with your WFH setup however will be required to have the following:

• Private room/space which can be used for your home office set up
• Reliable/stable internet connection
• Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.

Click Apply or contact Diti Vora (Talent Acquisition Specialist) on DVora@australianunity.com.au for any queries.
Applications close Friday 5th April 2024.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

Should an applicant be the preferred candidate, background checks will be completed prior to the candidate's employment being confirmed. The outcomes of these checks will be assessed against the inherent requirements of the job.
Recruitment Agencies
Please be advised that Australian Unity does not accept unsolicited resumes from Recruitment Agencies. Australian Unity will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Talent Acquisition team on a specific position for which we have requested candidates for.