AddressPosition Title: Telephonist
Employment Type: Permanent Full Time
Hours per week: 38 hours per week
Position Grade: Telephonist Level 2
Salary: $63,317.95 - $65,895.05 base per annum
Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019
Department Name: Switchboard Department
About us:
St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.
Benefits of working at St Vincent's include:
Generous salary packaging and Fitness Passport for eligible staff
Opportunity to access a large range of clinical and non-clinical education programs
Supported post graduate opportunities within applicable fields
Career development opportunities across the St Vincent's Health Australia Network
Employee Assistance Program
Work/Life balance
About the role:
We have an incredibly rewarding opportunity for you to join our team as a Telephonist at our bustling hospital. As a vital member of our team, you will play a critical role in ensuring that patients, families, and visitors receive the best possible experience when calling our hospital.
In this dynamic and fast-paced role, you will be responsible for answering incoming calls, providing accurate and timely information, and connecting callers with the appropriate medical staff or departments. You will also be the first point of contact for emergency situations, quickly and efficiently directing the caller to the appropriate personnel and taking immediate action as necessary.
Our Culture:
St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.
Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2022_030). Appointment and ongoing employment will be subject to continued compliance with this policy directive.
About you:
Are you a customer service superstar with a strong Call Centre background with a passion for providing exceptional patient care? If so, we are looking for dynamic and enthusiastic Telephonists to join our team. Your attention to detail and strong computer skills will be essential in ensuring that our internal database records and medical staff rosters are up-to-date & accurate, providing peace of mind to patients and their loved ones.
As a key member of our team, you will work closely with other departments to ensure a seamless and stress-free experience for our patients. Your proactive approach to finding solutions and managing difficult conversations will be critical in ensuring that each patient receives the care and attention they deserve.
Our department operates on a 24/7 rotating roster, including the occasional overnight shifts, so we require candidates who are fully flexible and willing to work in a fast-paced and challenging environment. But the rewards are immense - as part of our team, you will have the opportunity to make a real difference in people's lives and have a positive impact on their experience at St Vincent’s Hospital.
If you're passionate about person-centered care and want to be part of a team dedicated to providing exceptional patient care, then we want to hear from you. Apply today and take the first step towards a rewarding and fulfilling career in healthcare.
Application Instructions:
To have you application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the 'Selection Criteria' as below. Internal applicants i.e. current employees of St Vincent's Hospital or an entity of SVHA are required to apply via their Workday account.
Selection Criteria:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.
2. A proven track record of working in a switchboard or contact centre is highly desirable, demonstrating proficiency in managing high volume calls and providing timely and accurate information to callers.
3. Demonstrated experience working in a fast-paced environment, with the ability to quickly implement procedures and follow protocols with precision.
4. Exceptional oral and written communication skills, including the ability to handle challenging situations and diffuse difficult conversations with empathy and professionalism.
5. Previous experience working effectively as part of a team and independently, with a focus on delivering outstanding service outcomes.
6. Well presented, coupled with the ability to engage with staff, patients, and the public at all levels, delivering a superior level of service that exceeds expectations.
7. Have the following experience is highly regarded but not essential (IPFX Console, Cisco, Paging Systems, Radio Communication, Microsoft 356)
If you have a passion for customer service, a strong work ethic, and the ability to work in a dynamic and fast-paced environment, then we encourage you to apply for this exciting opportunity today.
Please ensure you address and upload the selection criteria to be considered for this role.
Applications Close: 11/02/2024
For more information and to apply please click here
