Tenant Liaison Officer , Department Of Housing

Your role as the Tenancy Liaison Officer will support the department to provide housing assistance and homelessness support services through direct service delivery and arrangements with funded service providers.
You will work in an organisation that is focussed on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane - South
Job ad reference QLD/537003/24
Closing date 29-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 3 months
Contact person Kim Hill
Contact details Phone: 07 3086 3701
Access the
Principal responsibilities of the role include:

• Provision of leadership, guidance and support to all staff through the effective coordination of a range of activities such as workload and workforce management and planning, that support service delivery vision and strategic priorities.
• Liaise with sensitivity and judgement in consultations with tenants and negotiations with service providers. Conducting property audits and assisting in the development of the scope of upgrade works.
• Liaise with tenants, service providers and area office staff in all aspects of urban renewal upgrades ensuring customer service demands are met.
• Monitor current work in respect to quality, contractual agreements and scheduling, and informing management of any delays or unexpected issues.
• Present project reports and overviews to tenancy groups, public and other stakeholders as required.
• Liaise, consult and negotiate with tenants, service providers and tenancy groups in relation to proposed refurbishment work.
• Inform tenants of relocation opportunities and provide an overview of urban renewal programs.
• Document and maintain photographic and written records of project work and consultation details.
• Develop and maintain professional and productive relationships with stakeholders.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications to remain current for 12 months.
Job Ad Reference: QLD/537003/24
Closing Date: Monday, 29 January 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
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