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Form of workAbout Tennis World At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions.
Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for a Customer Experience Supervisor to join our team at the Sydney Olympic Park Tennis Centre on a full-time basis. Our Customer Experience Supervisors are responsible for providing friendly, professional and efficient customer service to Tennis World members, coaching students and customers at our Sydney Olympic Park venue.
Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise and café. The Tennis World team ensure that all these facets are delivered to the highest levels of customer service and efficiency. About the role
Reporting into the Customer Experience Lead, in this role you will:Provide friendly, professional and efficient customer service via phone, email and face-to-face
Assist with café related tasks as well as sale of merchandise and apparel in the Pro ShopFoster team engagement, collaboration, and a positive work environment
Support in administrative tasks, ensuring accuracy and up to date records
Proactively identify event opportunities and cultivate strong professional networks and relationships
About you
What you will bring to the role: Demonstrated experience delivering exceptional customer service, preferably in a leadership or supervisory capacity
Exceptional organisational skills, strong attention to detail, and an innate "can-do" spiritA natural team player, adept at thriving in a collaborative environment
Experience with the use of Point of Sales systems and cash handling
Food & Beverage Qualifications (highly regarded)An understanding of the sport of tennis (highly regarded) Flexibility in regard to hours available to work (Weekends and late nights)You must hold (or be willing to obtain) a current Police Check and Working with Children CheckWhat’s in it for you?Career development with a range of formal education and on the job training opportunities
Monthly health & wellbeing activities through our Serving Your Health program
Onsite tennis facilities and gymA range of discounts from our sponsorship partners
To ApplyIf you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system.
Please note, only applications submitted through our system will be considered. We will be reviewing applications as they are received. Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people.
It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety. At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background,…
Click here to view more detail / apply for Tennis World - Customer Experience Supervisor - NSW
