Customer Experience Supervisor - NSW

About Tennis World

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one. We now have the opportunity for a Customer Experience Supervisorto join our team at the Sydney Olympic Park Tennis Centre on a full-time basis.

Our Customer Experience Supervisors are responsible for providing friendly, professional and efficient customer service to Tennis World members, coaching students and customers at our Sydney Olympic Park venue. Main areas of focus will be court hire, membership, programs, social leagues and tournaments, coaching, pro-shop, tours, merchandise and café. The Tennis World team ensure that all these facets are delivered to the highest levels of customer service and efficiency.

About the role

Reporting into the Customer Experience Lead, in this role you will:

• Provide friendly, professional and efficient customer service via phone, email and face-to-face
• Assist with café related tasks as well as sale of merchandise and apparel in the Pro Shop
• Foster team engagement, collaboration, and a positive work environment
• Support in administrative tasks, ensuring accuracy and up to date records
• Proactively identify event opportunities and cultivate strong professional networks and relationships

About you

What you will bring to the role:

• Demonstrated experience delivering exceptional customer service, preferably in a leadership or supervisory capacity
• Exceptional organisational skills, strong attention to detail, and an innate "can-do" spirit
• A natural team player, adept at thriving in a collaborative environment
• Experience with the use of Point of Sales systems and cash handling
• Food & Beverage Qualifications (highly regarded)
• An understanding of the sport of tennis (highly regarded)
• Flexibility in regard to hours available to work (Weekends and late nights)
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What's in it for you?

• Career development with a range of formal education and on the job training opportunities
• Monthly health & wellbeing activities through our Serving Your Health program
• Onsite tennis facilities and gym
• A range of discounts from our sponsorship partners

To Apply

If you think you're up to the challenge, we'd love to hear from you! A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

We will be reviewing applications as they are received.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.