EVENT SERVICES ASSISTANT FLOOR MANAGERAre you our next rising star?Join our team as the Event Services Assistant Floor Manager at The Star Brisbane.The Star Brisbane, positioned at the heart of the new Queen's Wharf Brisbane precinct, will be Australia's newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.As the Event Services Floor Manager, you will be responsible in providing engaging, efficient, and first-class guest experiences. This role will see you coordinate team member resources during each shift to ensure the event or function is immaculate and encourages repeat business for The Star Brisbane.This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for events in Brisbane.A few of your responsibilities
- Manage team members and assist Event Operations Management in completing all people planning requirements, including recruitment, training and development, and performance management of team members.
- Be the main point of contact for the client during their event and lead the operational running of events.
- Communicate with the client about event post-handover from the Event Planning team and refine any outstanding operational items.
- Set specific daily performance objectives for all team members and manage the service flow and performance standards
- Ensure events are compliant with detailed client briefs, including specifications for the organisers and outside contractors.
- Ensure an open line of communication through daily shift briefings and ensure a smooth transition and handover between all shifts
- Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained.
- Managerial experience in event/conference delivery in a similar role
- Demonstrated ability in planning and problem-solving
- Ability in developing cross-departmental relationships
- Strong knowledge of food service, event set-ups and equipment requirements.
- Excellent verbal and written communication skills
- Complimentary buffet meal on every shift
- Uniform laundered and ready for you daily on property
- Discounted parking available in the city
- Up to 30% Discounts across award winning restaurants and accommodation
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Lifestyle discounts including gym memberships, retail discounts and laundry services
- Mental Health and Wellbeing services
Applications close: 31 May 2024 E. Australia Standard Time