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Form of workAbout Us
Diamond Way tool shop services bricklaying, concreting and the general building industry with tools to get their job done, backed by great customer service. Founded over 40 years ago, this business as gone from strength to strength. With the original owners retiring, the new owners are ready to take this business to the next level and are looking for a Store Manager to drive this growth.
Position Overview:
Join our dynamic tool retailer poised for exponential growth servicing trade and key wholesale clients. This brand has proudly serviced tradies for over 40 years, and with new ownership it is ready to grow. As the Store Manager, you'll lead operational excellence, drive sales, and nurture customer relationships. This role is perfect for an entrepreneurial-minded individual ready to thrive in a fast-changing, results-driven environment with career growth potential.
Key Responsibilities:
- Sales Growth: Undertake sales growth and business development activities to grow customers and share of wallet
- Customer Engagement: Provide outstanding service, drive sales, and ensure customer satisfaction.
- Sales Management: Process transactions, upsell, and cross-sell to maximise revenue.
- E-commerce Fulfillment: Lead the team to manage online orders from inquiry to delivery.
- Inventory Control: Optimise stock levels and implement lean inventory practices.
- Team Leadership: Inspire and develop a high-performing team.
- Safety & Compliance: Maintain workplace health and safety standards.
- Strategic Collaboration: Work with the General Manager to report on and implement initiatives for growth.
Work Hours:
The store is open 8am - 4.30pm Monday to Friday and 8.30am - 12pm on Saturday.
Skills & Qualifications:
- Proven trade or retail management experience with a focus on sales and customer service.
- Strong leadership skills and ability to motivate teams.
- Familiarity with retail operations and Point-Of-Sale systems.
- Excellent communication skills and attention to detail.
- Adaptability to varying work conditions and physical demands.
- Experience in trade or building industry preferred but not essential
Why Join Us
- Competitive salary
- Great work ours
- Job security, in a well-established & growing company
- Opportunities for career progression across the group – we promote from within!
- 20% employee discount across the group of businesses (gardening and building industry)
