Trainee Customer Field Technician

Nbn is seeking to attract more First Nations to our ACCOM award winning Customer Field Technician Traineeship Program to promote the right capability and to increase cultural equality and increase the diversity of our operations teams, for the benefit of our workforce, customers, and communities.   

 We have created roles for First People to join nbn and maintain the network on country for the benefit of our customers in community. Apply for a Traineeship with nbn today and you could be starting your career with us, learning on the job while you get paid. 

 As a Trainee Customer Field Technician, you will: 

• Work in the field helping to connect customers to the internet 
• Be employed on a permanent full-time basis with leave entitlements 
• Work towards a Cert III in Telecommunications Technology over the 12-month traineeship 
• Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician 

 You will be rewarded with: 

• An award-winning traineeship program where you will get paid well while you learn 
• Competitive Salary of $71,116 inclusive of Superannuation 
• Working primarily in the field, learning on the job alongside our many experts 
• Achieving a nationally recognised qualification, paid for by nbn 
• Embarking on a versatile and valuable career steppingstone 
• An nbn work vehicle and all the tools and safety equipment you need 
• Being part of an inclusive work culture that prioritises balance and wellbeing, and 
• 18 weeks of paid parental leave 

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre. 

 A bit about you  

To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and, an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid. 

 Inspired to learn more? nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role.   

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women. 

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via ***********@nbnco.com.au) and we will adjust to meet your needs. 

 As part of nbn's commitment to flexibility, we're open to discussing part-time opportunities within the traineeship program with you. 

 Where to from here? 

If you think this role might be for you, we want to hear from you.  

•  Apply now by following the links,  
• Answer a few questions and upload your resume.  

 We do not require a cover letter or any selection criteria to be addressed.  One of our friendly Talent Acquisition consultants will call you for a chat.  

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please Click Here for more information   

TAKE YOUR NEXT STEP WITH nbn® 

nbn believes in equal opportunities for all, and because of this we have a passion for attracting women, non-binary persons and First Nations to field services technical roles. 

 The filling of these positions is intended to constitute a special measure under section 31 of the Equal Opportunity Act 1984 (WA), section 27 of the Discrimination Act 1991 (ACT), section 57 of the Anti-Discrimination Act 1996 (NT), section 105 of the Anti-Discrimination Act 1991 (Qld), section 47 of the Equal Opportunity Act 1984 (SA), section 26 of the Anti-Discrimination Act 1998 (Tas) and section 12 of the Equal Opportunity Act 2010 (Vic). Additionally, under the provisions of section 126 of the Anti-Discrimination Act 1977 (NSW), an exemption is given from sections 8, 25 and 51 of the Anti-Discrimination Act 1977 (NSW) to NBN Co Limited to “designate, advertise and recruit Aboriginal and Torres Strait Islander people only for the role of Customer Field Technician Trainee”. These positions are therefore only open to First Nations. 

 At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment. 

rated with minimal impact on the environment.