Trainee Emergency Medical Dispatcher Darwin

St John Ambulance Australia (NT) Inc. is contracted by the Northern Territory (NT) Government to operate the Ambulance Service for the NT in Darwin, Katherine, Tennant Creek, Alice Springs, and Nhulunbuy.

To ensure the appropriate deployment of resources to provide emergency and non-emergency care to our community, we rely on Triple Zero (000) Call-takers and Dispatchers, known as Emergency Medical Dispatchers (EMD’s). An EMD is required to receive emergency Tripe Zero (000) and non-emergency calls, assess a patient’s condition, provide essential pre-arrival instruction, dispatch St John NT resources, and coordinate patient transport movements, to ensure the highest standards of patient care are maintained in accordance with operational procedures. The role requires resilience, attention to detail in a technical environment, and the ability to multitask under pressure.

As an EMD you will commence employment as a Trainee, where you will be provided training and on-the-job mentoring to attain the HLT31020 – Certificate III Ambulance Communications (Call-taking). Further training is provided to progress to dispatch duties, through attainment of the HLT41020 - Certificate IV Ambulance Communications (Dispatch). All Training courses are delivered in partnership with St John Ambulance Australia Ltd. RTO 88041.

EMDs are required to work 12-hour shifts, on a 4/4 roster (two-day shifts, two-night shifts, four days off) and are compensated with an attractive salary and ten weeks’ annual leave.

We want to hear from you if:

·         You are an exceptional communicator with a high level of interpersonal and organisational abilities.

·         You have the ability to remain calm and take control of situations in a professional manner.

·         You can type with high accuracy and have excellent computer skills.

·         You can read maps and listen to and convey clear authoritative direction in a clam manner.

·         You are able to work a rotating 24/7 shift work roster.

·         Able to multi-task utilising multiple systems.

A competitive salary and employee benefits apply, with the reward of working for a charitable organisation.

To be eligible you must meet the specified selection criteria, have a current First Aid Certificate, medical suitability, and psychological characteristics appropriate to the duties of an Emergency Medical Dispatcher.

Employment is subject to a criminal history and association check, Working with Children Clearance (Ochre Card), Immunisation and a successful pre-employment dispatcher skills test (Critical).

For a position description and to apply visit 

Applications Close:   14 April 2024

Working at St John NT:

St John NT is currently undertaking a large recruitment drive for paramedics. If you have any questions please do not hesitate to contact our team at ****@stjohnnt.asn.au. We are the Territory’s leading provider in Emergency Medical response and preparedness. We have a mission to save lives and build community resilience to improve the safety and healthcare for all Territorians. If you are looking to work in a diverse, fast-paced and constantly changing environment, a career with the St John NT is a great opportunity to be a part of a trusted and respected organisation within our community. Being a part of St John NT team you are able to assist the organisation in providing vital service and helps make a positive difference to the lives of others.

Click here to register your interest

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