The Role:
Join our client as a versatile Trainer, ideally with experience in digital transformation projects. Collaborate closely with the Training Manager, a fellow trainer, and the wider Change Management Team to design, review, and deliver training and learning solutions.
Play a key role in implementing a new, consolidated, secure CRM (Salesforce) to enhance end-to-end engagement and service delivery.
Key Duties:
- Design and create learning materials including Quick Reference Guides, Facilitator Packs, Demonstration Videos, and digital workbooks.
- Facilitate face-to-face training sessions.
- Develop courses, programs, and curriculums in the Learning Management System (LMS).
- Coordinate logistics for training rollout.
- Support program Super Users during key training phases.
- Proven experience in creating diverse learning materials for both online and offline formats.
- Proficiency in tools like Articulate and Camtasia for eLearning modules and videos.
- Confident in reviewing learning content with stakeholders and providing feedback.
- Experience in setting up and managing online programs and courses in an LMS.
- Skilled in scheduling and managing logistics for training events.
- Experienced in facilitating training in face-to-face settings, via Teams, and in self-paced workshops.
- Background in digital transformation projects is ideal.
- Proficiency in Word, Excel, and PowerPoint (Intermediate-Advanced level).
- Flexible: Adaptable to changing task requirements as the project progresses.
- Process-driven and Methodical: Ability to follow detailed processes for content reviews and training schedules.
- Rapport Builder: Strong stakeholder engagement skills with business SMEs, stakeholders, and learners.
- Information Gatherer: Skilled at sourcing and synthesising information from various project materials.
- Collaborative: Able to work seamlessly with the Training Manager, other trainers, offshore learning designers, Communications Manager, and the wider change team to ensure cohesive activity integration.
APPLY NOW!