AddressPosition: Training Coordinator
Location: Beresfield, Newcastle NSW
Company: Newcastle Rescue & Consultancy
Overview: Newcastle Rescue is a Registered Training Organisation seeking a professional and experienced Training Coordinator to join our team.
The Training Coordinator will play a vital role in the organization by having a very strong sales and customer focus to satisfy client requirements and close sales, understanding the sales pipeline, looking for opportunities and follow up on prospects and leads, managing the process of booking clients for training courses, coordinating resources, and ensuring compliance with regulatory standards. Always looking for opportunities for improvement.
About the role
Newcastle Rescue is seeking to employ a Training Coordinator to join the team on a full-time basis.
Using your skills and using wisenet CRM software to manage sales contacts and communicate with clients, moving sales through the sales pipeline to close, processing online sales applications and invoicing using Xero.
Looking for opportunities and using initiative and passion to look at our data from reports from wisenet and xero assisting with email campaigns or phone call campaigns or ideas for marketing to be put forward. You will have excellent customer service focusing on closing the sale.
You will be highly experienced in office 365 such as outlook, excel, powerpoint and SharePoint for storage and compliance and knowledge of google calendar for planning schedules and recording details. Looking ahead in the training schedule to make sure operations are running smoothly or areas where things need addressing or courses promoted.
Knowledge of Wisenet student management system (preferably) to record and review learner profile details and course offers completed, to be able to create/amend/delete course offers when required (these translate to our website for online applications). Plan course offers schedules with the CEO understanding the VIP bookings.
Knowledge and manage the sales pipeline in wisenet, checking opportunities created or sent in from the website as well as being able to manage and follow up leads. An excellent and professional phone manner when working with a client to provide the desired service and to gather information to seek further advice within the team.
The ideal candidate will have a strong background in training coordination within the vocational education and training sector.
Essential Criteria:
- Proficiency in student management systems (SMS) preferably Wisenet (CRM sales pipeline, Sales + online application enrolments processing
- A very good understanding of the VET quality framework
- At least 3 years' experience in Business Administration
- Minimum of 2 years’ experience in a training organization
- Proven experience in training coordination, Develop and maintain training schedules and bookings, ensuring alignment with organizational goals and regulatory requirements.
- Coordinate all aspects of training bookings, including scheduling, resources, and facilities.
- Liaise with trainers, assessors, and other stakeholders to ensure effective delivery of training.
- Familiarity with regulatory requirements for RTOs, including ASQA standards (preferred).
- Proven knowledge and experience in the Microsoft Office 365 including Outlook, SharePoint and Google Calendar
- Knowledge of the Xero accounting software to create quotes and invoices and payments.
- Excellent attention to detail and a high level of accuracy is paramount in the position.
- Completion of training materials, including manuals, permits and assessments for training courses (on & off site)
- Provide administrative support for training activities, including record-keeping and documentation.
- Excellent written, verbal, and interpersonal communication skills
- Punctuality, reliability, and a sound work ethic are a must.
- Ability to work individually and as a strong team player with a ‘can do’ attitude.
- Ability to use initiative and be flexible with last minute changes.
- Ability to multi-task and learn new skills and strong organisational skills.
- Excellent attention to detail and a high level of accuracy with commitment to quality
- Proven ability to think outside the square.
- Prompt answering of all incoming phone calls and emails. Gathering information, providing information, and looking for potential sales.
- Duties relating specifically to training needs.
- Scheduling training – bookings, payments, confirmation calls
Newcastle Rescue is an equal opportunity employer and welcomes applicants from diverse backgrounds.
