Training Operations Coordinator

About the opportunity

The Training Operations Coordinator is responsible for tasks associated with the delivery of training, training materials, support of the training centres and managing data within the Learning Management System (LMS).

The role will assist in the day-to-day administrative functions to support the Capability and Training Operations Section, as well as assisting the Team Leader Training Operations in supporting training delivery within the People and Capability Branch.

The Training Operations Coordinator is required to work independently or as part of a team to deliver a range of administrative and enabling services. The Training Operations Coordinator is expected to have good analytical and decision-making skills to support the completion of allocated tasks and activities.

The Training Operations Coordinator is accountable for organising their own workflow and making decisions within defined parameters relating to the area of responsibility.

The Training Operations Coordinator is responsible for the following:

• Providing general administrative support to the People and Capability Branch.
• Assist the Training Operations team through the management of correspondence and team mailbox.
• Maintain and update the LMS records in accordance with the branch manuals.
• Coordinate room bookings for the training centres in each location.
• Resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the People and Capability Branch.
• Build rapport and maintain stakeholder relationships within clearly defined parameters.
• Provide purchasing support for the branch.
• Provide support in the delivery of training and associated activities including but not limited to:

o  booking and setting up venues

o  coordinating catering where required

o  producing joining instructions, attendance sheets and course materials and other documentation

o  liaising with participants and managing enrolments

o  liaising with facilitators for the delivery of courses

o  recording of course attendance and evaluations within the LMS and in the Records Management System (RMS).

• Provide moderation support to webinars when requested.
• Assist with records management, including registration, transfer, classification and indexation of files/records/manuals in the CASA RMS.
• Provide support to the Team Leader Training Operations and contribute to the activities of the Capability and Training Operations Section and assist with other duties as delegated within the team.
• Promote and adhere to workplace safety, equity and diversity, participative management and environmental management in the workplace and act in accordance with CASA’s Values and Behaviours.

Our ideal candidate

Our ideal candidate for this role will have:

• Excellent attention to detail, with extensive experience performing administrative support activities within a regulatory, government or training context.
• Demonstrated experience in providing quality customer service to both internal and external stakeholders.
• Demonstrated high-level computer skills in MS Office products (Excel, Outlook, Word, Power Point).
• Demonstrated high-level written communication and interpersonal skills with an ability to liaise effectively with staff and stakeholders at all levels.
• Demonstrated experience in the use of a Records Management System (RMS).
• Demonstrated experience in the use of a Learning Management System (LMS).

The following ideal candidate requirements are desirable:

• At minimum, prospective CASA employees must undergo pre-employment screening. You must be willing to provide required information to successfully undergo a police record check.
• Must be an Australia citizen or permanent resident.
• Requires an Entry security clearance.