Training Specialist

Company description:

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximising value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimising performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job description:

Job Purpose

This role is responsible for designing and delivering high quality training packages for use aimed at enhancing the user experience of Modular supplied products. You will train customers and employees in using Modular products by using audio/visuals, in-seat, classroom and hands-on training methods to improve system usage and improve customer value.

This permanent, full-time position has extensive travel requirements and therefore your location is negotiable.

Ability to frequently travel throughout Australasia, involving upwards of 75% of your time. Overseas travel may also be required.

• Create and design training packages using documentation, audio/visuals ad other tools which focus on the requirements of the learners and the required competencies for using Modular products effectively.
• Facilitate and deliver high quality training to clients and employees in classroom and/or operational environments.
• Use a variety of tools including exams (written and verbal), practical demonstrations, logged sat time, KPI portfolios, observational assessments and computer-based assessing to measure the competency of learners.
• Work with other business units within Modular to assist clients to improve system usage and show the value in use of the product.
• Effective, efficient and accurate use of business systems including but not limited to Sharepoint, Zendesk support portal, Harvest.
• Collaborates and communicates across business units within Modular to achieve goals and objectives.
• Complies with corporate Training processes.
• To maintain compliance to all legislative, Modular and customer site policies, rules and requirements.
• Reinforce awareness and demonstrate commitment that safety is our top priority and "zero accidents" is achievable.

• Knowledge and understanding of the Modular Minecare system on a mine site.
• Sound knowledge of mining operations.
• Ability to facilitate presentations in a group and classroom environment.
• Strong verbal and written communication skills
• High energy levels with the ability to motivate and engage with participants.
• Exceptional Customer Service skills

• Certificate 4 in Training and Assessment

• We Live by Our ‘SLQDC' Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost
• Insurance Cover: Death, TPD and Income Protection Insurances provided during your employment
• Yearly Bonus: Potential for all employees to receive a yearly bonus
• Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities)
• Work life balance: Hybrid work and 9 day fortnight options
• Study: Educational Reimbursements for study applicable to your role or future progression within the company
• Inclusivity and Diversity: We are an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
• We Care: Our peoples' health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.
• Central location: Milton office, close to public transport.

Applications will be reviewed as they are received, please do not delay in applying.