Training Specialist

Coles Group

To sustainably feed all Australians to help them live healthier, happier lives.

Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.

Today we have 120,000 team members who are making a difference, processing more than 21 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we’re at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.

We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.

Our strategy is focused on changing at pace, efficiency and innovation, and we’re committed to having a positive impact on the lives of all Australians, now and into the future.

About The Role

In partnership with Ocado we are in the process of delivering a brand new, state-of-the-art customer fulfilment centre in NSW. Harnessing the latest technology, this site will offer a wider range to our customers and a safer environment for our staff.

As this site ramps up, we have opportunities for 4 experienced Training Specialists to join the team on 12 month full time contracts.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼 Adoption and Success Management
  

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems