AddressAbout The Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business, or saving for things big or small.
As Transaction Banking Sales, you are responsible for all activities that are focusing on growing ANZ Cash Management business, which includes acquiring new customers and delivering on activities relating to the day-to-day servicing and management of customer relationships. This includes simple and complex product offerings to support origination activity as well as management and servicing of day-to-day customer enquiries to ensure for customer satisfaction. The role reports to the Head of Transaction Banking in Indonesia.
You are also responsible of the following:
- Assist the Head of Transaction Banking in developing strategies and plans to access the broader market opportunities in order to increase management business.
- Focus on developing cash management solutions for target customers, drawing in other product areas as required.
- Communicate proposals (including presentations and demonstrations).
- Leverage the customer service proposition to act as a trusted customer service professional.
- Undertake all fulfilment-and enquiry-related needs for customers. Be proactive in managing their issues and take complete ownership of the enquiry until completion.
- Assist with the implementation of new sales and assigned special projects. This includes but is not limited to :
- Reviewing documentation
- Planning and reviewing the sequence of events, responsibilities, and timeframes for completion
- Overseeing customer training as required
Role Location: ANZ Branch, Jakarta, Indonesia
Role Type: Permanent, Full-time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
- Demonstrates industry knowledge with proven experience in cash management and sales environment with regional or global financial institution.
- Strong research and analytical skills to achieve deep customer understanding and to develop customer specific service propositions.
- Familiar with both electronic-and paper-based Transaction Banking solutions.
- Demonstrates the above-mentioned competencies by applying professional customer service skills, including communicating with customers, time management, and organizing workflows.
- Good understanding of Transaction Banking Products.
- Displays the capacity to think laterally and the ability to adapt to change.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 62167
