Transformation Management Office lead - CSI

An exciting opportunity exists to join our Retirement division as Transformation Management Office lead - CSI. This is a secondment opportunity until December 2025!About the roleEvery one of our team contributes to helping make our members’ world better. The TMO Lead - CSI will play a pivotal role in orchestrating and overseeing the entire CSI (Customer Service Integration) program to ensure that TMO managed projects achieve their intended business benefits.You'll also lead a team dedicated to program-level reporting, insights, and analytics, acting as the custodian of project management standards and tools.Day to day, you'll:

• Offer TMO expertise and assist project leads and team members with TMO services, including scheduling, planning, cost control, risk and governance, and managing information and documents.
• Offer top-tier support and expert advice to the Head of Business Transformation regarding CSI Program reporting and tracking.
• Create a comprehensive work plan for the TMO, including resource allocation, monitoring, and achieving TMO goals.
• Collaborate to implement a standardized and integrated project management system.

About youWhen challenges arise, you don’t panic—you thrive and escalate where needed! Your ability to dissect problems, collaborate with teams, and find innovative solutions is your core strength! Amidst ambiguity, you can adjust course as circumstances evolve. This is a great leadership opportunity where you can showcase your empathetic approach, active listening, and relationship-building skills.

• You have advanced project management knowledge and hands-on experience to drive project success.
• You have excellent communication and negotiation skills.
• You’ll excel at translating complex data into clear, actionable insights.
• You're comfortable in checking and challenging project status

EligibilityThis role is only open to current Australian Retirement Trust employees, temps and contractors. If that's you, we'd love to hear from you.Closing date for applications is COB 20 June 2024.You'll hear from us after the closing date whether you make it through to the next round or not - we think that’s only fair. It’s why we're part of the Circle Back Initiative.#LI-DNI