Transition Service Manager

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.The opportunity:We have an exciting and unique opportunity for a Transitions Service Manager to join Toll Group in our Transitions business unit based in Winnellie, Darwin.Toll Transitions is a business unit which delivers relocations and removal services to Australian Defence Force personnel.As the Transitions Service Manager you will be a hands on Manager who will guide the small team on all service requirements and performance outcomes. You will work closely with the Regional Manager to manage all providers and suppliers involved in the provision of removal services.As the Transitions Service Manager, you will:

• Managing and developing the team in performing a range of services which includes conducting Pre-Removal Visits (PRVs), Removal Service visits (RSVs) and assessment of Notice of Loss or Damage.
• Conduct Store-house inspections and Provider Performance reviews in consultation with the Regional Manager.
• Develop strong relationships with Providers, maintaining mechanisms of review while promoting innovative solutions to ensure that successful delivery of contract requirements.
• Assisting the Regional Manager with the reporting of Provider WHS incidents and safety conversations via TRAC and initiate programs to drive reporting and addressing safety incidents and accidents.
• Ensure all organisation and statutory regulations in relation to compliance and safety are implements and adhered to by Providers and Toll staff.

About you:

• A full open drivers license
• Ability to gain an Australian Government security clearance: Australian citizenship required.
• Ability to guide a small team, providing clear direction to achieve business objectives and results in a positive manner
• High level Customer service skills, a positive hands on approach, can-do attitude with very strong accuracy and attention to detail.
• Conflict resolution and problem solving skills
• Experience working to tight deadlines in a fast-paced and high-energy environment
• Excellent interpersonal skills, sound organisational and strong administration skills.
• Be a great team player with the ability to influence in a positive manner
• Skills in; Excel, Word and Outlook.
• Previous experience in a the removal industry is preferable but not essential.

What we offer:

• Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.
• Market competitive salary
• A positive and collaborative work environment
• Opportunities for professional growth and development
• Local discounts on services and other special benefits for employees

What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.