AddressLeading fast growing Australian owned International Freight and Logistics group seeking locally experienced Transport Coordinator who will be responsible for providing the Customer Service aspects for transport & associated import functions for FCL, LCL & Airfreight shipments. Driving solutions and maintaining a high level of Customer Service focus is paramount in this role.
Working at head office Wetherill Park - Monday to Friday full time office hours - NO WFH!
Working with management and team of young and dynamic individuals, Focusing on Freight Forwarding Logistics business servicing direct importers.
The team have autonomy to do what needs to be done and are supported through communication and experience. The business is developing a culture of high Customer Service, and this is being driven by our on-going commitment to the training of staff and providing an environment in which we can retain and empower the employees further in their own career development.
About the role :-
- Monitor availability of cargo for both air & sea
- Coordinate the collection and movements of inbound & outbound AIR, LCL, FCL, RORO, and/or Break-Bulk shipments.
- Prepare documentation for transport companies and ensure all customs and AQIS procedures have been carried out and met
- Organising Click2Ship orders
- Arranging coastal movements
- Monitor cargo, damaged/pilfered cargo, and handling of any claims arising
- Manage tasks/ workflow processes
- Working closely with IWS (3PL division) to coordinate warehouse cargo transfers, container deliveries
- Liaise regularly with clients on delivery specifics including time, location, any special services required
- Establish and maintain strong client relationships with customers (internal and external), suppliers and service providers
- Manage client queries and provide assistance as required
- Troubleshooting and problem-solving shipments that may arise
- Provide exceptional services and ensure customer satisfaction
- Cargowise1 software preferred
- Microsoft Office Suite
- Internet Explorer
- Logixboard Management Systems (tracking system)
About you:
- Demonstrated experience in a similar Cartage role
- Knowledge of customs and freight forwarding terminology
- Strong Administrations skills
- Excellent Verbal and written communication
- Computer Skills, Word, Excel
- Customer Service focus
- Ability to deal with difficult people
- Negotiation skills
- Ability to resolve conflict
- Time Management skills
- Resilient/Resourceful
- Team Player
- Ethical/Honest
- Credible
- Respectful
If you are ready for a new role with marker leader and have prior local experience within International Freight Forwarding then send your cv to ***************@sfsolutions.com.au or call Jana Stone on (02) 8339 0***.
#SCR-jana-stone
