Travel Consultant-Japan Specialist

Travel Consultant-Japan Specialist

• English - Native level
• Some Sales experience is plus
• Knowledge of traveling in Japan
• Hybrid Working environment

The client strives to deliver a Quality and Friendly service with Integrity, Determination and Passion using our collective Knowledge. You'll provide exceptional customer service to every client whether they decide to travel with us or not, working quickly and responsively from the initial enquiry, the booking stage and through to the return from their trip. You'll work with both direct clients and trade partners delivering our trademark friendly service using exceptional communication skills over the phone, by email, in person and via video, flexing your style to suit the individual. Being highly organised, you'll ensure all enquiries and client questions are responded to quickly, and make sure any information or documents a client might need at any stage of their interaction with us are received in a timely manner to a high standard.

Job Purpose

As a Travel Consultant, you will be responsible for converting as many suitable enquiries to bookings as possible, creating fantastic trips and offering customer service that exceeds client expectations to ultimately maximise repeat business and personal recommendations.

The Role

As the first port of call for our leads, you'll ensure a winning first impression. You'll provide exceptional customer service to every client whether they decide to travel with us or not, working quickly and responsively from the initial enquiry, the booking stage and through to the return from their trip. You'll work with both direct clients and trade partners delivering our trademark friendly service using exceptional communication skills over the phone, by email, in person and via video, flexing your style to suit the individual. Being highly organised, you'll ensure all enquiries and client questions are responded to quickly, and make sure any information or documents a client might need at any stage of their interaction with us are received in a timely manner to a high standard. Your capacity to manage competing tasks and ability to prioritise effectively will be crucial in this role. While the reservations process will mostly be handled by our Booking Delivery Team, you will be accountable for the overall client experience and satisfaction. While you'll initially specialise in Japan, you'll have the opportunity to expand your repertoire to other destinations in Asia.

What you will be doing

• Consult with clients by telephone, on video call, via email and in person at our offices or travel industry events to identify their individual holiday requirements.
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements.
• Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry.
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip.
• Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients.
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving.
• Undertake familiarisation visits and inspections in our destination countries where required, to boost your own knowledge and share insights gained with your peers and product team.
• Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager. Outputs & Deliverables
• Creation and delivery of inspiring, high quality proposals and confirmation documents.
• Consistent achievement of individual monthly sales targets (booking number and profit).

Conditions

• This is an office-based role, and it is expected that most of your initial induction and onboarding will take place in the office.
• In line with our flexible working policy, we're happy to consider applications for hybrid or remote working, subject to demonstrating task competency.
• Some Saturday work will be required on a rota basis, with additional pay and time off in lieu to compensate.
• Candidates will need to have the unrestricted right to work permanently in the relevant branch country. For this position, we are unfortunately unable to sponsor visas.
• There will be opportunities to visit Japan for familiarisation purposes, along with a staff discount on holidays to any of our destination countries. Beneficial skills and experience
• Experience of working in the travel industry.
• Experience of travel to any of our other destinations (Indochina, South Korea, Malaysia, Borneo and Thailand currently).

Beneficial skills and experience but not mandatory

• Experience of working in the travel industry.
• Experience of travel to any of our other destinations (Japan, Indochina, South Korea, Malaysia, Borneo and Thailand).

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.