Address EMPLOYMENT TYPE - Ongoing Full time
LOCATION - ACT
AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00
JOB REFERENCE NUMBER - 12471
This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?
Applications are sought from suitably qualified applicants wishing to be considered for the role of Travel Support Officer (Band 4) within Shared Services.
In this position, you will be required to provide advice and assistance to AFP appointees regarding travel (domestic/international), relocations services, corporate credit card management, FlexiPurchase expense system support (including CTM and AOT), and Per Diems. These services are delivered in line with the Whole of Australian Government travel arrangements and AFP guidelines, in a cost effective and efficient manner.
You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.
For further information about this role, please refer to the Candidate Pack.
What will you do?
Working effectively in a small team yet high-tempo work environment, duties may include:
Providing guidance, advice, and training to AFP appointees on travel and corporate card related policies, processes and systems;
Processing travel allowances for domestic travel, including Per Diem adjustments and debt repayment;
Assisting the Relocations team to ensure AFP appointees are relocated in a timely manner;
Supporting AFP members in booking international travel;
Providing assistance to AFP members on the application and issuing of Official passports and Visas for international travel;
Manage the centralised helpdesk email inboxes and phones, ensuring that all enquiries are addressed;
Develop and manage relationships with internal and external stakeholders to ensure appropriate level of support for AFP appointees;
Maintaining currency in all associated governance for Travel, Corporate Cards and Relocations including National Guidelines and Policy documents;
Other administrative tasks required, as directed by Senior Team Members and/or Team Leader.
Essential Requirements
Demonstrated experience in an administration environment;
High level customer service and communication skills;
Knowledge of Microsoft Office suite;
Willingness to learn and adapt to changing systems and processes;
The ability to work effectively in a team;
Well-developed organisational skills, and demonstrated capability to manage competing priorities;
A valid driver’s licence;
You must be an Australian Citizen at the time of application
NV1 Security Clearance (or ability to obtain one).
Desirable Requirements
Knowledge and experience working with CTM as part of the WoAG agreement;
Experience using SAP, CTM online booking tool (Cytric), and Flexipurchase;
Prior experience within Federal/State/Local Government will be viewed favourably.
Additional Information
This position is located in Canberra, ACT. Successful interstate applicants must be willing to relocate to Canberra.
Selection Criteria
Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Applying technical knowledge, expertise and skills
Application
Please submit the following documents via our Jobs portal prior to the closing date and time:
Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum one page). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.
Employment Suitability
Should you successfully progress from the application stage all applicants must:
Complete an Employment Suitability Questionnaire (ESQ). This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. If you are required to complete the ESQ process, AFP Recruitment will email you. Applicants will not receive feedback if they are unsuccessful at this gateway.
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs this sample could include; urine, saliva or hair.
Provide proof of a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used) will be required if an offer of employment is made.
Satisfactorily undertake a security clearance to the level specified for the position.
COVID - 19 Mandate
AFP employees are required to have received a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used). Satisfactory proof of vaccination status will be required at the time an offer of employment is made. Please contact the Recruitment Team if you wish to discuss the COVID-19 vaccine requirements further.
Recruitment Process
Applicants who have demonstrated their suitability for employment through their resume and application, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for you interview.
Commitment to Diversity & Inclusion
Diversity and inclusion is an operational priority for the Australian Federal Police (AFP). To be an effective police force, we must be reflective of the community we serve, working across languages, cultures and transnational borders. The 2023-26 Diversity & Inclusion Strategy is the guiding framework for delivering the AFP’s diversity and inclusion goals and reflecting our commitment to being an employer of choice, incorporating diversity and inclusion principles in day-to-day practice and building a psychologically and culturally safe workplace. This includes hiring people from diverse backgrounds who bring their lived experience to contribute, and add value, to the AFP. Find out more about how the AFP embraces diversity and inclusion.
Contacts and Closing Information
Contact Officer - Alexandra Evans,
Contact Officer Phone: (02) 5126 6952,
Contact Officer Email: alex.evans@afp.gov.au
Applications Close: 11:59pm (AEDT) 04/03/2024
To view other employment opportunities, please visit our career site.
www.afp.gov.au
