Triage Support Officer , Queensland Building And Construction Commission

The purpose of this position is to assist with the assessment of complaints received by the Commission and provide administrative support to the Compliance Investigations Triage Unit.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO3
Workplace Location Flexible
Job ad reference QLD/544712
Closing date 23-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Temporary until 12 May 2025
Contact person Josh Edwards
Contact details josh.edwards@qbcc.qld.gov.au
Access the
Work flexibly from either Brisbane or one of our regional centres; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast (subject to office availability).
Key Outcomes and Accountabilities
The aim of this role is to:

• Assist in the assessment and actioning of complaints by:
• Receiving and assessing complaints in a high-volume complaint environment including providing the outcome of complaint assessments to complainants.
• Verifying evidence, including researching company structures, identifying the requirement for and obtaining further relevant information to investigations by telephone and written means.
• Preparing written reports and statements, documenting findings, and suggesting possible further action.
• Recording the results of investigations and other important information in QBCC's database.
• Using QBCC's computer systems to generate correspondence and warnings as directed.
• Provide assistance and support to the Triage Assessment Officers including the preparation of paperwork for matters requiring referral.
• Provide consumers, contractors, and industry stakeholders with advice regarding building industry regulation administered by the QBCC.
• Liaise with other government agencies to facilitate the sharing of knowledge and intelligence.
• Assist in the development, implementation and review of Triage and Assessment policies, procedures and systems.
• Provide support to additional compliance departments within the Compliance and Enforcement Division (as required).
• Provide exceptional customer service to all staff of the Commission and external customers.

Candidate Attributes * An understanding of or the ability to acquire complaint assessment including processing, gathering and analysing information in a high-volume complaint environment.

• The ability to apply, interpret, provide advice on, and implement legislation and policy in the Building Industry.
• Sound knowledge of and ability to apply communication techniques to achieve work outcomes and deliver high quality customer service in a high-volume complaint environment.
• The ability to achieve team goals through participation as an effective member of the team.

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications may be used to employ applicants in identical or similar vacancies for a period of up to 12 months from the closing date of this vacancy.
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Information Package for Applicants